TERMS OF SERVICE & WORKING AGREEMENT
Last updated: May 7, 2026
Effective date: May 7, 2026
This document explains who I am, what I offer, what to expect, and what to do if you're in crisis. By booking a call, attending a webinar, or working with me as a coaching client, you agree to these terms.
If anything is unclear, ask me directly: salmankassi@gmail.com.
1. WHO I AM
I am Salman Kasi, sole trader based in Helsinki, Finland.
I am an IFS-informed therapist certified by the IFS Institute (IFS Online Circle) and have apprenticed with a Finnish therapist as part of my training.
I am NOT a licensed psychotherapist (psykoterapeutti) under Finnish law. The work I offer is therapeutic in approach, drawing on the Internal Family Systems (IFS) framework, but it does not constitute clinical psychotherapy or psychiatric care.
If you need licensed psychotherapy or psychiatric treatment, please consult Valvira's register of authorised practitioners at https://julkiterhikki.valvira.fi.
2. WHAT I OFFER
Free webinars (currently "Overcoming The Midlife Wall"). 1-on-1 coaching calls (introductory and ongoing). IFS-informed therapeutic conversations focused on internal patterns, identity, motivation, and the kinds of "stuck" places men encounter in midlife transitions.
This work is intended for adults (18+).
3. WHAT I DO NOT OFFER
To be clear about scope:
I do not diagnose mental health conditions. I do not prescribe or recommend medication. I do not provide treatment for severe psychiatric conditions including but not limited to active suicidal ideation, psychosis, severe depression requiring clinical intervention, eating disorders, substance use disorders, or PTSD requiring trauma-focused therapy. I do not replace medical or psychological care if you are already in treatment. I do not provide emergency crisis support.
If any of the above applies to you, please continue with your existing care or contact a licensed professional. See Section 8 for crisis resources.
4. CONFIDENTIALITY
What you share in our work together stays between us, with these exceptions:
I may consult with my own supervisor or peer group about the work, anonymously and without identifying you. I am required to disclose if I have reasonable belief you intend to seriously harm yourself or another person, or if a child is at risk of harm. I may be required to disclose information by court order or law enforcement.
I do not record sessions unless we explicitly agree to record. If we do agree to record, the recording is for your own use unless otherwise specified, and stored securely.
I do not share, sell, or publish anything you tell me. Your data handling is also covered in detail in my Privacy Policy.
5. BOOKING, CANCELLATION, REFUNDS
Free webinars: book and cancel any time through Calendly. No refunds because there is no payment.
Paid 1-on-1 sessions: paid in advance. Cancellations more than 24 hours before the session are fully refundable. Within 24 hours, the session is non-refundable but can be rescheduled once.
Recurring packages: refundable on a pro-rata basis for unused sessions if cancelled before the package is half-completed. After that, no refund but I'll work with you to honour what's left in a way that fits.
If something exceptional comes up on either side, we'll talk about it like adults.
6. LIMITS OF LIABILITY
Coaching is a collaborative process. Outcomes depend on both of us showing up and doing the work. I don't promise specific results.
To the maximum extent allowed under Finnish law:
I am not liable for indirect, consequential, or punitive damages. My total liability for any direct claim is limited to the amount you paid me in the past 6 months. I am not responsible for decisions you make based on our conversations.
This does not limit liability for gross negligence, wilful misconduct, or anything else that cannot be excluded under Finnish consumer law.
7. TERMINATION
Either of us can end the working relationship at any time, for any reason, with reasonable notice (typically one session's notice).
If I believe the work isn't right for you and you'd be better served by clinical care, I'll say so directly and help you find appropriate support.
8. IF YOU ARE IN CRISIS
This is not a crisis service. If you are in immediate danger or experiencing a mental health emergency, please use one of the resources below right now.
EMERGENCIES IN FINLAND
Emergency services (police, ambulance, fire): 112. Acute psychiatric care: nearest hospital emergency department, or call 112 and ask for psychiatric emergency.
CRISIS LINES
MIELI Suicide Prevention Center crisis line (Finland, 24/7): +358 9 2525 0111. MIELI crisis line in English: +358 9 2525 0113 (Mon-Tue 11-15, Wed 13-16, Thu 10-15, Fri 13-16). MIELI crisis line in Arabic: +358 9 2525 0113 (Mon, Tue, Thu 11-15). MIELI crisis chat: https://mieli.fi/en/support-and-help/crisis-chat-and-helpline.
LICENSED CARE
Find a licensed psychotherapist (psykoterapeutti) via Valvira's register: https://julkiterhikki.valvira.fi. Mental Hub (Mielenterveystalo) self-help and care navigation: https://www.mielenterveystalo.fi/en.
INTERNATIONAL
If you're outside Finland, an emergency room or local crisis line is the right starting point. Many countries have a national suicide prevention line; a search for "[your country] suicide prevention hotline" will find it quickly.
If you reach out to me while in crisis, I will respond by pointing you to these resources. I am not equipped to provide emergency support, and the most loving thing I can do is connect you with someone who is.
9. RECORDINGS, TESTIMONIALS, AI ASSISTANCE
I do not record sessions without your explicit consent. I do not use your name, your story, or your image in marketing without your written consent. I use AI tools (such as note-taking and scheduling assistants) in my back-office workflow. These tools process limited data under the legal bases described in my Privacy Policy. I do not feed your session content into AI tools without your consent.
10. GOVERNING LAW
These terms are governed by Finnish law. Any dispute that cannot be resolved between us directly should be addressed through the Finnish consumer dispute resolution process at https://www.kuluttajariita.fi or the Finnish courts.
11. CHANGES TO THESE TERMS
If these terms change, the "Last updated" date will change and the new version will replace this one at the same URL. Material changes will be highlighted at the top for at least 30 days.
12. CONTACT
For anything related to these terms, your work with me, or your data:
Salman Kasi
Helsinki, Finland
For data-specific questions, see my Privacy Policy at https://salmankasi.com/privacy.